Does pixonic really listen to your in game improvements

So because of my job I spend a LOT of time working with customer service folks (and actually writing code for them every now and again), I have a sort of "insiders take" on this. 

• Unless there are a lot of people contacting about the same thing at the same time, generally no. If a server goes down and no nerd alarms go off, CS will escalate something like that quickly.
• If there are persistent complaints about something that are very specific and go on for a long time CS will, write an auto response text, and bucket the mails.
• In an ideal world someone would look at these buckets and get a sense of how many contacts are there but very few people ever do (it is a black hole)
• If it gets so bad that your costing CS money (they are a cost center) or driving folks mad with volume you won't make any headway. 
• The exception to this is "whales" or High value customers, however most high value customers have a decay factor --- if you spent a lot in the past but not recently don't expect to get the same service as someone who spends like clockwork even in small amounts. Most places also have lifetime max on value, your going to be platinum for life, but those figures are obscenely large.

I voted "somewhat". When the new MM dropped and we could no longer play what lineups we like(d), I contacted Pixo multiple times about the underpowered Rogatka. As a bot that costs 2500 Au, I - among many other players -- felt that Rog deserved a buff to make it viable in top tier play. It took a while, but sure enough, Pixo answered the call. They've also made tweaks to certain maps to make them more balanced, so while Pixo may not address every want we have, or fix every problem/complaint, at least they're not totally beyond taking action, and have made a few marked improvements.

I voted "somewhat' with the same reasoning.