Why don’t Pixonic give ad credits?

Last few days I’ve lost a string of time reductions on updates, ad fully played, no fake out saying bad internet connection (my connection is always fine when Pixonic tries that). I just don’t get the credit, and if I watch again, still no credit. Just once did I see it add up the missing ads after a few times of not counting, usually nothing happens at all.

If nobody bothers to play the ads anymore, because we aren’t getting the credit, Pixonic is going to lose millions.