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Post by Blurred Vision on Mar 8, 2017 10:10:39 GMT -5
"Hello...is anybody out there?...." The customer support arm of Pixonic needs some serious work and improvement. Over the past week + I've sent three emails to Pixo, and all I got in return is the canned "has been received and will be investigated by our team in the nearest working time."
Even if Pixo doesn't like what I have to say, as a paying user, I deserve better. This applies not just to me, but to anyone who's reached out to them regardless of the topic or issue.
The silence from Pixo seems to be a trend. Early in Feb., there were Pixo Developer Updates given to the forum leaders, and in turn made available to us. I notice that hasn't happened in a while, and now the complete silence from customer support. The only communication I've seen from Pixonic is the recent AMA.
As someone who's done tech support/help desk work, and still supports users on a daily basis, this level of response and kind of treatment is simply not acceptable. If Pixo expects to grow their game and user base, they need to step up.
Frankly, the last updates have been less than impressive. Leagues were basically a skin over the new MM. Wild West bots are still not available for purchase, no new bots, weapons, maps, or changes to existing maps. Problems like the Zeus bug are still outstanding. I have to wonder 「whiskey tango foxtrot」 Pixo is doing, aside from counting their money and scheming on how to bilk the user base for more.
Edit: I meant this for General Discussion. Mods, please move there or to Rants as you see fit.
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Post by Dredd77 on Mar 8, 2017 10:13:09 GMT -5
Please note that this thread has been received and will be investigated by our team in the nearest working time.
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Post by ou812gr8m8 on Mar 8, 2017 10:15:28 GMT -5
But on the other hand, they changed some spawn points... there's that... ;-)
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Post by Dredd77 on Mar 8, 2017 10:17:15 GMT -5
MODERATION: Moved to Rants
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Post by Deleted on Mar 8, 2017 12:02:06 GMT -5
The amusing thing is that even when they totally whiff on the response, they send a "how was our service?" survey email. Brutal. I guess they don't mind hearing that they suck.
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Post by loren on Mar 8, 2017 14:21:05 GMT -5
"Hello...is anybody out there?...." The customer support arm of Pixonic needs some serious work and improvement. Over the past week + I've sent three emails to Pixo, and all I got in return is the canned "has been received and will be investigated by our team in the nearest working time." Even if Pixo doesn't like what I have to say, as a paying user, I deserve better. This applies not just to me, but to anyone who's reached out to them regardless of the topic or issue. The silence from Pixo seems to be a trend. Early in Feb., there were Pixo Developer Updates given to the forum leaders, and in turn made available to us. I notice that hasn't happened in a while, and now the complete silence from customer support. The only communication I've seen from Pixonic is the recent AMA. As someone who's done tech support/help desk work, and still supports users on a daily basis, this level of response and kind of treatment is simply not acceptable. If Pixo expects to grow their game and user base, they need to step up. Frankly, the last updates have been less than impressive. Leagues were basically a skin over the new MM. Wild West bots are still not available for purchase, no new bots, weapons, maps, or changes to existing maps. Problems like the Zeus bug are still outstanding. I have to wonder 「whiskey tango foxtrot」 Pixo is doing, aside from counting their money and scheming on how to bilk the user base for more. Edit: I meant this for General Discussion. Mods, please move there or to Rants as you see fit. lol... Imagine for a moment what it must have been like to be working in the CS department on opening day of the new MM system. I would have paid good money to be a fly on the wall to see the hate mail overflow... Then the day they opened it up for Android lol, I am sure a few CS may have packed it in... It will probably take a few months (maybe years) before they even get to your more recent emails. Even if only 1% of the player base emailed to complain that is a scary number. They are probably sourcing out some sweat shop to help with the huuuuuuge over flow of hate mail. I wouldn't be hopeful to see a reply in the next few weeks, and even then it is going to be a cut and paste. Personally I would just ignore that button for the next year until they get caught up. |
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Post by Deleted on Mar 8, 2017 14:45:51 GMT -5
They are probably so overloaded with emails, that their server died. Keep saying they need groove tubes, but I guess they just want to use the old TV tubes instead.
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Post by Dredd77 on Mar 8, 2017 14:48:37 GMT -5
They are probably so overloaded with emails, that their server died. Keep saying they need groove tubes, but I guess they just want to use the old TV tubes instead. Might be time to upgrade to Guinea Pig 1.0, too...  |
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Post by Deleted on Mar 8, 2017 14:57:18 GMT -5
So thats why all the glitches and lags! One rodent runnin 6 servers. Poor little guy  |
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Post by gonk on Mar 13, 2017 11:17:50 GMT -5
even the rodent gets worked to death....
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Post by hurtbot on Mar 17, 2017 13:16:22 GMT -5
Lol. They are so far behind they just today sent an AUTOMATED response to an email I sent a week ago. There's no way I'll ever see a response from a real person, much less one that could actually do anything about it.
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Post by Deleted on Mar 21, 2017 2:07:00 GMT -5
Lol. They are so far behind they just today sent an AUTOMATED response to an email I sent a week ago. There's no way I'll ever see a response from a real person, much less one that could actually do anything about it. Same here... and then they sent me a feedback request asking me to rate the quality of my automated response. Whatever slim grasp on reality their support area possessed has clearly been lost. |
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Post by hurtbot on Apr 2, 2017 18:28:46 GMT -5
So... you'd think that at the very least the process for dealing with players who slip in a vulgar pilot name would be something Pix would have pretty streamlined by now. Usually stuff like this is the task of an entry level employee. Apparently however, even this is too much for their overwhelmed support team... but they do HOPE my problem got resolved. LOL
Hello!
Thank you for contacting War Robots support team.
First of all, please accept our most sincere apologies for such a late response - our mailbox has been overloaded lately and the average time of response has increased significantly. However, please be sure that the situation is temporal & it is already getting better.
Now, we truly hope that your issue has already got resolved. If not, please be so kind to let us know so we could try our best to help you out now.
Once again, please accept our most sincere apologies if the delay in getting back to you has affected your War Robots experience. We'll strive to resolve your issue ASAP, if it is still bothering you.
Best regards,
War Robots support team
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Post by mechwarriormax on Apr 2, 2017 22:20:37 GMT -5
Please note that this thread has been received and will be investigated by our team in the nearest working time. ok, this made me spit out my drink. LOL too funny. it's funny because it is true. |
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Post by zer00eyz on Apr 2, 2017 23:39:24 GMT -5
So... you'd think that at the very least the process for dealing with players who slip in a vulgar pilot name would be something Pix would have pretty streamlined by now. Usually stuff like this is the task of an entry level employee. Apparently however, even this is too much for their overwhelmed support team... but they do HOPE my problem got resolved. LOL Hello! Thank you for contacting War Robots support team. First of all, please accept our most sincere apologies for such a late response - our mailbox has been overloaded lately and the average time of response has increased significantly. However, please be sure that the situation is temporal & it is already getting better. Now, we truly hope that your issue has already got resolved. If not, please be so kind to let us know so we could try our best to help you out now. Once again, please accept our most sincere apologies if the delay in getting back to you has affected your War Robots experience. We'll strive to resolve your issue ASAP, if it is still bothering you. Best regards, War Robots support team I was an engineer at a company that did something like this once. For a CS team to scream "broken arrow" and send something like this out is pretty bad. |
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