Post by Poopface on Nov 9, 2017 8:27:57 GMT -5
I think this is less a rant and more of an observation.
I've been having control-related issues with my ipad. I had them a few patches ago (3.1?), but then they went away. I've had them ever since the Halloween event started. I have no problems with any other apps and have tried to get get other apps to act up with no level of success.
I've found that Pixonic has identified some of them as being known bugs with bug numbers and have reported them, anyway, just to ensure that they know it's still an issue.
Last night, I reported some other control-related issues to Pixonic that weren't listed as being known bugs. Again, I only see these issues when playing War Robots. 1/2 hour later I received two automated responses back-to-back: one acknowledging my trouble ticket, the second one saying essentially, "we're sorry if your trouble ticket has been sitting for a long time. We hope that your issue has been resolved by now. If not, please go to either of these two links and check out the FAQs."
I filed in a response saying, "no, my issues have not been resolved. They're still ongoing and I just filed my control ticket 1/2 hour ago."
1/2 hour after that I got the exact same double response from Pixonic.
I've been able to play very little since the Halloween event due to these control issues. Pixonic's cavalier responses to a supposedly unknown and potentially under-reported bug make it increasingly difficult to even turn on the app.
I've been having control-related issues with my ipad. I had them a few patches ago (3.1?), but then they went away. I've had them ever since the Halloween event started. I have no problems with any other apps and have tried to get get other apps to act up with no level of success.
I've found that Pixonic has identified some of them as being known bugs with bug numbers and have reported them, anyway, just to ensure that they know it's still an issue.
Last night, I reported some other control-related issues to Pixonic that weren't listed as being known bugs. Again, I only see these issues when playing War Robots. 1/2 hour later I received two automated responses back-to-back: one acknowledging my trouble ticket, the second one saying essentially, "we're sorry if your trouble ticket has been sitting for a long time. We hope that your issue has been resolved by now. If not, please go to either of these two links and check out the FAQs."
I filed in a response saying, "no, my issues have not been resolved. They're still ongoing and I just filed my control ticket 1/2 hour ago."
1/2 hour after that I got the exact same double response from Pixonic.
I've been able to play very little since the Halloween event due to these control issues. Pixonic's cavalier responses to a supposedly unknown and potentially under-reported bug make it increasingly difficult to even turn on the app.
