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Post by imnobody on Jul 23, 2017 22:39:41 GMT -5
「dookie」 15k. Are you playing on another device? Some games aren't cross-platform ios to Droid or vice versa.
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whisps
Destrier
Posts: 11
Karma: 13
Platform: iOS
League: Diamond
Server Region: North America
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Post by whisps on Jul 23, 2017 22:49:12 GMT -5
This happened to me once. I think I had like 4,990 gold and I was saving for something that required 5k gold. I was tired but so close I kept playing and ended up falling asleep. I had something in the middle of a weeklong upgrade, too. Anyway, the next day I woke up and my cat was nestled between me and my iPad. I charged it, powered it on and saw I now had 4 gold. That's 4 single gold pieces. Also, the upgrade that had three days left was over and my 14-20 million silver was all gone too.
In my sleep, either me or my cat must have just kept tapping the screen in the "pixonic's little sweet spot" repeatedly.
My upgrade was complete. Other than that, I have no idea where it went. My hangar was exactly the same. I must have upgrade something in my reserve hangar.
I emailed pixonic, explained the situation and got an "it sucks to be you" email where they said all gold sales are final. But we'll gladly sell you 5,000 gold at full price. Just follow the prompts in the game.
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Deleted
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Post by Deleted on Jul 23, 2017 22:51:31 GMT -5
No one has access to my phone. My fingerprint is required to unlock it so that is definitely not the case. But I still think I'm SOL. Hmm. What a mystery. Maybe it was an inside job. Maybe Snowden hacked again. Maybe you visit "wrong" websites and got a nasty virus that likes to open your games, and spend your money. Imagine if that happen to you in real life. Actually, it happen to me. Sorry, we closed your accont and took your money because... you we'rent doing anything with it and just leaving it in there so we thought you didnt' need it anymore and died. 「whiskey tango foxtrot」?!?!??!?!?!?!? Yep, all sorts of shenanigans when there's no paper trail and I see kids nowadays trusting online banking and no paper statements like everything is gonna be ok. |
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whisps
Destrier
Posts: 11
Karma: 13
Platform: iOS
League: Diamond
Server Region: North America
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Post by whisps on Jul 23, 2017 22:55:13 GMT -5
Could you file a complaint with Google play or apple if they don't reimburse you? That would come out to alot of cash if you had paid for that much gold! Only direct payments that pass through the stores, i.e. you pay $$ for Playstore credits, can be tracked in Android or IOS. Ingame currency gained via playing is not refundable at ALL, unless it was bought with Cash, and under certain strict terms (time mostly) No. Well, apple doesn't anyway. Pixonic doesn't care if it's gold you won or gold you bought or if you spend it on what you want or on something accidentally. |
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Post by fatdogmagic on Jul 24, 2017 10:05:54 GMT -5
I just heard back from Pix support. Good news! I got my gold back! I'm surprised but very grateful. Bring on the dashers so I can spend it now
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Post by Poopface on Jul 24, 2017 10:08:10 GMT -5
I dump on Pixonic support for my past experiences, but kudos to them for doing right by you. I only hope it didn't take external intervention (dredd, etc) to get them to do the right thing.
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Post by fatdogmagic on Jul 24, 2017 10:13:58 GMT -5
I dump on Pixonic support for my past experiences, but kudos to them for doing right by you. I only hope it didn't take external intervention (dredd, etc) to get them to do the right thing. Nope. I contacted them and sent a video of me crying. Kidding. I very politely asked them to help me explaining that I have been saving gold for months waiting for the new bots and weapons. Evidently I got a guy willing to help |
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Post by Danny Linguini on Jul 24, 2017 10:21:29 GMT -5
Great news! That would have been a lot of time to have gone down the drain. Glad you found a sympathetic ear that was able to help.
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Post by fatdogmagic on Jul 24, 2017 10:26:35 GMT -5
Definitely. Thanks
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Post by carnage on Jul 24, 2017 10:27:37 GMT -5
Yeah nice to see a good and fast resolution for your problem.
I would have a hard time to imagine grinding 15K gold and losing it. Honestly I don't think I could go on, I'd just stop the game altogether.
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Post by fatdogmagic on Jul 24, 2017 10:37:05 GMT -5
Yeah nice to see a good and fast resolution for your problem. I would have a hard time to imagine grinding 15K gold and losing it. Honestly I don't think I could go on, I'd just stop the game altogether. That option was on the table but I really like playing so I probably would have just started grinding again. |
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Post by Russel on Jul 24, 2017 10:58:42 GMT -5
I dump on Pixonic support for my past experiences, but kudos to them for doing right by you. I only hope it didn't take external intervention (dredd, etc) to get them to do the right thing. Nope. I contacted them and sent a video of me crying. Kidding. I very politely asked them to help me explaining that I have been saving gold for months waiting for the new bots and weapons. Evidently I got a guy willing to help Very nice! That means there ARE people in support after all! Glad to hear that and glad it worked out for you |
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Post by xXrobotrippinXx on Jul 24, 2017 12:07:39 GMT -5
I just heard back from Pix support. Good news! I got my gold back! I'm surprised but very grateful. Bring on the dashers so I can spend it now Awesome! That's great. Good to hear for your sake and also to restore some (however small amount of) faith in Pix's CS. Good deal. |
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Post by Dredd77 on Jul 24, 2017 12:21:11 GMT -5
Conspiracy time: What if Pixonic has coded in a random chance of this happening once you reach a certain gold savings threshold? This doesn't happen to everyone who saves gold of course but maybe to a small percentage of the playerbase so that they can reduce a massive amount of gold out in the game world at any point and just risk alienating a very small % of their playerbase. This is not a good conspiracy theory. |
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Post by sharpmango on Jul 24, 2017 12:26:35 GMT -5
Awesome to hear buddy  |
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Post by bloodynipples on Jul 24, 2017 17:05:14 GMT -5
Shiet... 15,000 gold... You can buy easily 3 Mk.IIIs or 6 Mk.IIs with that! Assuming the prices are the same as the BritBots. Either way, hope you'll get back your gold buddy! I'm sure Pix will respond to your ticket. They will more likely be 15k each. |
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Post by WilsonK on Jul 24, 2017 23:07:42 GMT -5
Shiet... 15,000 gold... You can buy easily 3 Mk.IIIs or 6 Mk.IIs with that! Assuming the prices are the same as the BritBots. Either way, hope you'll get back your gold buddy! I'm sure Pix will respond to your ticket. They will more likely be 15k each. Or plot twist, they'll cost WSP!  |
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Post by 0ppressor on Jul 25, 2017 0:34:36 GMT -5
I just heard back from Pix support. Good news! I got my gold back! I'm surprised but very grateful. Bring on the dashers so I can spend it now Wow, that's fantastic news. Seriously, good deal. |
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Post by Sgt. Beacon on Jul 25, 2017 0:52:48 GMT -5
maybe you're not playing enough. your bots got bored, and dialed 1 900 dirty digital talk.
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Post by fιяєfℓαмє on Jul 25, 2017 5:18:23 GMT -5
I don't know how to help this problem, but i hope you get your 20k golds back.
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Post by llama4president on Jul 25, 2017 5:57:26 GMT -5
I'm glad they sorted it out. I was feeling lonely being the only one positive about them solving it.  |
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Post by The VVatcher on Jul 25, 2017 6:17:21 GMT -5
Definitely good news. Good to know they really would do something about it.
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Post by K A Z on Jul 25, 2017 6:22:54 GMT -5
+1 to Pix!
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Post by DIeGo100% on Jul 25, 2017 10:20:04 GMT -5
I just heard back from Pix support. Good news! I got my gold back! I'm surprised but very grateful. Bring on the dashers so I can spend it now A. Lot of people says that pix support sucks, but they already save my two accounts, I lost them cuz they weren't linked to Game Center/ google play , all my problems with the game have been resolved thanks to pixonic support, except MM... |
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Post by danny on Jul 25, 2017 10:51:34 GMT -5
I just heard back from Pix support. Good news! I got my gold back! I'm surprised but very grateful. Bring on the dashers so I can spend it now A. Lot of people says that pix support sucks, but they already save my two accounts, I lost them cuz they weren't linked to Game Center/ google play , all my problems with the game have been resolved thanks to pixonic support, except MM... Same here. I lost my account because I did not link it to Google Play. Support asked me for some details and a screenshot. I answered their questions as best I could but I had no screenshot but they still managed to reinstate my account. I feel bad now because I did not thank the guy. Thank you, Pixonic Support. Thank you very much, Vitaliy. |
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Post by Russel on Jul 25, 2017 11:01:06 GMT -5
Funny thing I heard that Pix actually got 2 support centers, OS dependant, and while Android is good - iOS is 「dookie」hole.
Anyone got facts to prove\disprove that?
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Deleted
Deleted Member
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Post by Deleted on Jul 26, 2017 21:36:58 GMT -5
Nope. I contacted them and sent a video of me crying. Kidding. I very politely asked them to help me explaining that I have been saving gold for months waiting for the new bots and weapons. Evidently I got a guy willing to help me. Very nice! That means there ARE people in support after all! Glad to hear that and glad it worked out for you Except when they don't actually help you... still no response except for a go 「fluffernutter」 yourself, we can't do 「dookie」 for you. |
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Deleted
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Post by Deleted on Jul 26, 2017 21:37:37 GMT -5
Funny thing I heard that Pix actually got 2 support centers, OS dependant, and while Android is good - iOS is ?poo-poo?hole. Anyone got facts to prove\disprove that? Precious (Pixonic) Jul 21, 10:52 +03 There is nothing else we can do for you regarding your account, unfortunately. We are sorry for the inconvenience. Best regards, Precious. War Robots support team. Pillow of doom Jul 21, 16:54 +03 Can I at least have some gold back and stuff? I mean, you can't just take it away like that... Precious (Pixonic) Jul 23, 16:05 +03 Hello! Unfortunately, we cannot make sure offer. We did not take away your account, you re just unable to access it. Best regards, Precious. War Robots support team. |
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Deleted
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Post by Deleted on Jul 26, 2017 21:43:21 GMT -5
She didn't even type are correctly lol.
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Post by Russel on Jul 27, 2017 3:49:49 GMT -5
She didn't even type are correctly lol. I basically got the same "go 「fluffernutter」 yourself" response. But in a light of a recent events I am starting to believe that they got good support for Android and so-so support for iOS, surprisingly. Not sure why you divide support that way, but oh well, there are so many mysteries out there. And it's fun thing about correctly typing the answer; One thing when a person uses very small vocabulary size and simple sentences, like: "Dear friend. We are very sorry. We can not fix that. Thank you for understanding!" - that is what a lot of Chinese ebay sellers do. But completely different thing when people just use a direct translation of each word, retaining sentence structure from their original language. Pretty often you can't tell if person is telling you "YES", "NO", or "YOU NEED TO WAIT" with overcomplicated poorly translated messages :\ Dunno why they are doing that, again. |
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